Refund and Returns Policy

At Lyme Light Shop, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may be eligible for a return or refund under the following conditions.

1. Eligibility for Returns & Refunds

  • Returns must be requested within 15 days of receiving your order.
  • Items must be unused, unwashed, and in their original condition with tags attached.
  • We do not accept returns for final sale items, undergarments, or personalized/custom clothing unless they arrive damaged or defective.
  • Customers are responsible for return shipping costs unless the item is faulty or incorrect.

2. How to Initiate a Return

  1. Email us at help@lymelight.shop with your order number and reason for return.
  2. Once approved, we will provide the return address.
  3. Ship the item back within [X] days of return approval.
  4. Once received and inspected, we will process your refund or exchange within 15 business days.

3. Refund Process

  • Refunds will be issued to the original payment method.
  • It may take 15 business days for the refund to appear in your account, depending on your bank.
  • Original shipping fees are non-refundable, except in cases of defective or incorrect items.

4. Exchanges

  • We offer exchanges for the same item in a different size or color (subject to availability).
  • If the item is unavailable, you may opt for a refund or store credit.

5. Damaged or Incorrect Items

  • If you receive a faulty or incorrect item, contact us at help@lymelight.shop within [X] days with photos of the issue.
  • We will cover the return shipping and send a replacement or issue a full refund.

For any questions regarding returns or refunds, feel free to contact us at help@lymelight.shop.

Cancellation Policy

1. Order Cancellation

  • You may cancel your order within 15 days of placing it.
  • To request a cancellation, please email us at help@lymelight.shop with your order number.
  • If your order has already been processed or shipped, we will be unable to cancel it. In such cases, you may return the item after receiving it (see our Return & Refund Policy).

2. Refund for Cancellations

  • If your cancellation request is approved within the 15-day window, a full refund will be processed to your original payment method.
  • Refunds typically take [X] business days to reflect in your account, depending on your bank or payment provider.

3. Late Cancellations

  • Orders cannot be canceled after 15 days. However, if you are unsatisfied with your order, you may be eligible for a return or exchange under our Return & Refund Policy.

For any questions regarding cancellations, feel free to contact us at help@lymelight.shop.